Refund policy

During the holiday season, we understand that purchasing gifts often requires additional flexibility. To make the shopping experience easier and more convenient, Allbirds provides an extended return and exchange period for eligible purchases made during the seasonal gifting window. Products purchased from November 1, 2025 through December 24, 2025 may be returned or exchanged through January 16, 2026, giving customers and gift recipients additional time to evaluate their purchases and make decisions after the holidays.

The extended return period is designed to provide greater confidence when selecting gifts for family, friends, or yourself. Whether a recipient needs a different size, prefers another style, or simply decides that the product is not the right choice, the additional timeframe allows more opportunity to complete a return or exchange without the pressure of a shorter standard return period.

To qualify for a return or exchange, merchandise must remain in its original condition. Products should be unworn, unused, unwashed, and free from any damage or modifications. Original packaging, labels, and tags should remain attached whenever applicable. These conditions help ensure that returned products maintain their quality and can continue to meet customer expectations. Items that show evidence of wear, washing, alteration, or misuse may not be accepted for return or exchange.

Some products are not included within the return and exchange program. Items identified as final sale cannot be returned or exchanged after purchase. Examples of excluded products may include gift cards, insoles, and other merchandise specifically marked as non-returnable on product pages or at retail locations. Customers are encouraged to review item details and any applicable restrictions before completing an order, especially when purchasing promotional or limited-availability products.

Customers are responsible for any costs associated with returning merchandise. Original shipping charges paid during the initial purchase are not eligible for reimbursement. Once an approved return has been received and processed, refunds will be issued to the original payment method used during checkout. Refunds cannot generally be transferred to another payment method, converted into store credit, or redirected to a different account unless required by applicable regulations.

Returns and exchanges must be completed within the same country where the original purchase was made. This requirement helps ensure that inventory systems, payment processing, tax requirements, and shipping procedures can be handled accurately. Customers who purchase Allbirds products from authorized third-party retailers must follow the return policies established by the retailer where the purchase occurred. Returns for items bought through another seller cannot be processed directly through Allbirds.

Allbirds reserves the ability to manage purchases, orders, returns, and exchanges in accordance with operational needs and customer fairness standards. The company may limit quantities, decline transactions, cancel orders, or refuse certain returns when appropriate. These actions may be necessary due to inventory availability, unusual purchasing activity, suspected policy abuse, or other business considerations that affect the ability to provide a consistent experience for all customers.

If an order or return request is canceled, rejected, or otherwise not accepted, Allbirds’ responsibility is limited to providing a refund for any eligible payment already collected from the customer. The company is not responsible for additional expenses, indirect losses, or other costs that may result from these decisions. These guidelines allow Allbirds to maintain efficient operations while protecting product availability and ensuring fair access for shoppers.

By offering an extended holiday return period with clearly defined conditions, Allbirds aims to create a balanced experience that supports both customer convenience and responsible product management. Customers can shop confidently knowing that eligible purchases have additional flexibility during the holiday season while maintaining standards that protect product quality and sustainability. The goal is to make gifting easier, more comfortable, and more enjoyable from purchase through any potential return or exchange process.